Terms and Conditions

This Returns and Cancellation Policy sets out the terms under which karachipaints.pk accepts and executes returns and cancellations of orders, and shall apply to Buyers.

karachipaints.pk shall endeavor to facilitate timely delivery of Products and materials as per a Buyer’s order details, indicated dispatch times and terms and conditions of the supply of the Products stated. If a Buyer is not satisfied with a purchase, we are here to help.

Colour Accuracy

We have made every effort to make the colours on screen as accurate as possible. Unfortunately, we cannot guarantee an exact colour match of the on screen colour to the colours of the actual products and the colour appearing on screen should not be relied on as being such. Colours on screen may vary depending on your screen settings and resolution. If you are unsure of a colour, we recommend that where possible you order a tester from your local store or online.

  1. Clause A: Categories: ALL

Returns of Products are accepted from Buyers,

  • – If the size or the dimension of the ordered Product is not as specified in the order and is beyond tolerance limit (as per industry standard).
  • – If the Products delivered are incorrect.
  • – If a packed Product delivered is found tampered with.

A replacement request should be raised by a Buyer within 24 hours of delivery, and a replacement will be done within 3-4 days’ time from raising of the replacement request by the Buyer through karachipaints.pk. This solely depends upon the availability of the Products at Supplier’s end.

However, to avail a return, Buyer must check his/her order at the time of delivery with the delivery rider being a witness to the product’s condition.

  • – In case of tampered Product, a replacement request should be raised in writing, on the spot at the time of delivery.
  • – A Buyer can mail us on support@karachipaints.pk with the following information (within the timelines mentioned above):
    1. Buyer’s Order-ID
    2. Time of delivery of the Products
  • Date of Material Receipt
  1. Reasons for replacement

We will get back to you and initiate the returns procedure.

Returns are NOT valid if:

  • – A Product is used and/or is found to have been tampered with by a Buyer.
  • – A Product cannot be exchanged for another Product.
  • – Partial returns / leftovers of delivered Product are not accepted.


Cancellations are accepted under following circumstances

  • – Ordered Products are NOT in transit / orders have NOT yet been processed by Karachi Paints
  • – Ordered Products are NOT customized to suit a Buyer.
  • – A shipment, once arrived at a Buyer’s doorstep, cannot be cancelled for any reason other than mentioned in the return policy above.
  • – Order will NOT be cancelled if the payment has been made online. Karachi Paints operates under a strict NO REFUND policy.

Partial Cancellations / Modifications:

In case a Buyer wants to partially cancel some Products from the order placed, the same needs to be notified to the customer care of karachipaints.pk immediately and a new order must be generated for the modified quantities. A prompt call will be appreciated.

III. Clause C – No returns

  • No Returns will be provided if the item and color are as ordered.